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March  2020

The surgery has disabled the facility to book appointments online for the foreseeable future, so that  staff can question patients re systems for the Coronavirus outbreak 

February  2020

Coronavirus Information - Please see link in Further Information section below 

February  2020

Albyn Medical Practice are pleased to welcome Dr D Lee to the practice. Dr Lee  joins us for his 6 months during her first year of GPST Training. 

September 2019

Flu season is almost upon us again. We hope to start the clinics around Mid to Late October. If you fall into one of the at risk groups, ( eg diabetes, over 65, etc ). Please give reception a call on 01224 586829 and the team will be able to help you with booking an appointment for your vaccination.

August 2019

As we say goodbye to Dr E. Ballantyne who has now finished her GPST training and moved onto pastures new and Dr Withanage moves back to the hospital for the new phase of her GPST training. Albyn Medical Practice are pleased to welcome Dr M Anthony back to the practice. Dr M. Anthony  joins us for his final year of GPST Training.

February  2019

Albyn Medical Practice are pleased to welcome Dr P Withanage to the practice. Dr Withanage  joins us for her 6 months during her first year of GPST Training. 

October 2018

Flu season is here again. If you fall into one of the at risk groups, ( eg diabetes, over 65, etc ). Please give reception a call on 01224 586829 and the team will be able to help you with booking an appointment for your vaccination.

August 2018

Albyn Medical Practice are pleased to welcome Dr E Ballantyne back to the practice. Dr Ballantyne  joins us for her final year of GPST Training. 

May 2018

As we say goodbye to Dr Farquharson & wish her well in her retirement, Albyn Medical Practice are pleased to welcome Dr L Sinclair to the practice. Dr Sinclair joins us as a partner. She did her ST training here at the practice & has, since leaving in August 2017,  been a GP up in Cruden Bay.

March 2018

After 30 years with Albyn Medical Practice Dr Farquharson is retiring at the end of April. It goes without saying that we wish her all the best for her retirement.

February 2018

The Practice welcomes back Dr Jennifer Anderson who returns to do her ST3 training with us. Dr Anderson will be with us for 18 months.

January 2018

See our stars of the future tell us about having a Cold & Antibiotics.

April 2017

(SPIRE) Scottish Primary Care Information Resource 

NHSScotland is improving the way it uses information from GP patient records

From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland.

SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices.

Practice Policies

Patient Communication, Suggestions And Complaints

good_ratingsWe welcome feedback on the services we provide.  There is a suggestion box for feedback forms at the ground floor and basement exits.  Treble ‘C’ forms (Compliments, Comments and Complaints) allow you to tell us what you feel about the services provided. Alternatively you may wish to speak to a member of staff or our Practice Manager.

Our aim is to offer the highest quality of service.  However, we recognise that at times things may not always go according to plan.  If you have any worries or complaints about the service that you have received from the practice, we will be pleased to discuss the matter with you.

If you feel you cannot approach your doctor, please ask to speak with one of the other partners or the Practice Manager.

We would like to work with you to resolve issues raised.  If, however, you require independent help NHS Grampian Feedback Service Helpline can be contacted on 0845 3376338.  In addition, the Citizens Advice Bureau is available to assist patients to write a letter of complaint.

Our Practice Complaints Officer is our Practice Manager, Alison Mackay.

For further information please pick up a copy of the Practice Complaints Procedure located at the exit doors. 

Help us to help you.  We like to keep you up-to-date with developments and feedback you have given us.  This is done by:

  • ‘Surgical Spirit’ – this is our quarterly patient newsletter that can be picked up free of charge in the waiting room. 
  • An annual patient survey.  If you are randomly selected to receive one of these questionnaires we would be pleased if you could complete it to enable us to know your views and opinions.  Results can be seen at the main exit door or on our website.

Access To Medical Records

confidential_fileIt is a legal requirement that we record all relevant information in your record. Medical records are treated in complete confidence and not revealed to anyone else without your consent.

Under the Data Protection Act 1998 and Access to Health Records Act 1990 you are entitled to view your medical records.  If you wish to see your medical records please discuss the matter with your doctor or the Practice Manager and we can arrange an appointment at the practice for this to happen.  If you want a copy of the information in your records you will be charged for a copy of your medical record.  Further information is available on request

Freedom Of Information Act (2004)

All public authority bodies including General Practices are now included under the Freedom of Information Act. This Act entitles individuals to access any information under the rules of the Act.  The practice has a publication that outlines the information we hold as a practice. This can be accessed via our web site at or by requesting a copy from the Practice Manager.  The Practice Manager will also be able to provide you with any information under the Act that you may wish to obtain.

Protection And Use Of Patient Information

To ensure that you receive the best possible care and so that we can all work together for your benefit, there may be occasions when we may need to share some information about you with others who have a genuine need for it in your and everyone's interest.

The main reasons for which your information may be needed are:

  • Providing you with health care and treatment at the surgery and out of hours
  • Looking after the health and social welfare of the general public
  • Ensuring that our services can meet patient needs in the future
  • Helping us review the care provided, thus ensuring the highest standard
  • Training and educating staff (you may choose whether or not you wish to be involved)
  • Investigating complaints or legal claims
  • Statistical analysis and research (you will not be identified in any published results or papers without your prior consent)
  • Preparing statistics on performance, payment and activity (steps are taken to ensure you cannot be identified)

Patients who do not want their information shared should inform the Practice Manager.

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